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Shipping conditions
Terms of delivery, orders
Delivery time
The primary priority for the e-shop Yasuhara.eu is a quick delivery of products to the customer. Delivery time stated on the websites of Yasuhara.eu means:
- in stock – products are shipped within one day, because they are available in stock
- 14 days – we order the products from abroad (from overseas) and they will be sent within two weeks from the order
- sold out – products are sold out at the moment
Unless we are able to deliver the ordered products by the agreed date we will inform you as soon as possible after the receipt of the order by phone or e-mail.
Method of transport
You can order products by selecting products into your shopping cart, stating the method of transport and payment and submitting the order. After sending the order you receive a copy of your order by e-mail with confirmation and information related to its implementation. In case the product is not available in stock you will be informed immediately.
Delivery by EMS (Express Mail Service), SPS (Slovak UPS) and by a contract delivery service.
We send the products to the customer by EMS, SPS and delivery service. You can choose the most appropriate method of transport and payment for the products. We guarantee a safe shopping in all cases. All prices are for 1 order up to 1 kg, when ordering products over 1 kg current prices for transport will be displayed.
Price list for transport
|
Transporter |
Place of product delivery |
Price up to 1kg/Eur |
Price over 1kg/Eur |
Notes |
|
SPS |
Slovakia |
7 |
10 |
Only for customers from Slovakia |
|
EMS |
Czech Republic, Poland, |
15 |
17 |
|
|
EMS |
Austria, Hungary, |
18 |
29 |
|
|
EMS |
Andorra, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Holland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Germany, Portugal, Romania, San Marino, Slovenia, Spain, Sweden, Switzerland, Italy, United Kingdom |
27 |
39 |
|
|
EMS |
USA, Europe (Non EU countries) |
35 |
66 |
|
|
Delivery service |
Hungary, Austria, Czech Republic, Slovenia, Romania, Poland, Germany, Belgium, Netherlands, Luxembourg, Liechtenstein, Bulgaria, Denmark, San Marino, Vatican City, Italy, France, Monaco, UK, Ireland |
15 |
19 |
|
Receipt of products from the transporter
The customer is obliged to inspect and receive the order only in case it is not damaged. If the delivered consignment is damaged, you shall not sign the delivery note provided by the transporter until you inspect the product in the package in the presence of the transporter. In case of a damaged product you shall draw up a complaint with the transporter and inform the supplier immediately. The customer is subsequently obliged to cooperate when dealing with the complaint. We will deliver new products within 3 days if they are in stock.
If the consignment was not damaged when received but despite that the product is damaged after unwrapping (internal deformation, crack caused by excessive shaking), please inform immediately (no later than on the next workday) the transporter. The complaint will not be considered later.
In case the product is otherwise damaged after unwrapping (manufacturing defect) please contact us directly on eshop@yasuhara.eu or by phone +421(0)948 126 444.
